{"id":6393,"date":"2024-05-27T06:40:00","date_gmt":"2024-05-27T06:40:00","guid":{"rendered":"https:\/\/chinesetouristagency.com\/?p=6393"},"modified":"2024-05-27T13:51:01","modified_gmt":"2024-05-27T13:51:01","slug":"5-digital-marketing-strategies-for-hotels-looking-to-attract-chinese-customers","status":"publish","type":"post","link":"https:\/\/chinesetouristagency.com\/5-digital-marketing-strategies-for-hotels-looking-to-attract-chinese-customers\/","title":{"rendered":"Top of Digital marketing strategies for hotels to attract Chinese customers"},"content":{"rendered":"\n<p>In the sprawling digital arena, Chinese customers stand out as high-value targets for global hoteliers, especially in the luxury segment. Known for their penchant for opulence and high standards, Chinese travelers are not just looking for a place to stay; they seek an experience that exudes sophistication, comfort, and cultural reverence. With China\u2019s digital ecosystem largely distinct from the West, tapping into this lucrative market requires a tailored, savvy approach in digital marketing.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Chinese tourists often gravitate towards luxury hotels for several reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Status Symbol<\/strong>: Staying at prestigious hotels is seen as a status symbol among Chinese travelers, who often share their experiences on social media to enhance their social standing.<\/li>\n\n\n\n<li><strong>Quality and Service<\/strong>: Chinese customers have high expectations for service excellence, which luxury hotels are well-equipped to satisfy, offering personalized services and attention to detail.<\/li>\n\n\n\n<li><strong>Cultural Compatibility<\/strong>: Luxury hotels that offer amenities and services tailored to Chinese cultural preferences, such as tea sets in rooms, Mandarin-speaking staff, and Chinese cuisine, tend to attract more guests from China.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What are most effective digital marketing strategies for Hotel in China in 2024? <\/h2>\n\n\n\n<p>Good question <\/p>\n\n\n\n<p>1- RED &#8211; little Red book <\/p>\n\n\n\n<p>2- Douyin (Tiktok)<\/p>\n\n\n\n<p>3- Website &#8211; Baidu <\/p>\n\n\n\n<p>4- Ctrip &#8211; Other booking platform <\/p>\n\n\n\n<p>5- WeChat<\/p>\n\n\n\n<p><\/p>\n\n\n<h2><span style=\"color: #000000;\"><strong>Marketing strategies for hotels looking to attract Chinese customers<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\">Are you a hotel trying to attract Chinese tourists? Well, you made the right decision because China has the biggest outbound tourism market in the world.\u00a0<\/span><\/p>\n<p><span style=\"color: #000000;\">Taping in the Chinese outbound tourism market is definitely the right approach to grow your overall business. You have access to several tools and have the opportunity to use various marketing strategies to attract your Chinese target market.<\/span><\/p>\n<p>\u00a0<\/p>\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-2\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"72d153cb-11cc-45a6-ae52-dbd7112114db\">\n<div class=\"flex w-full flex-col gap-1 juice:empty:hidden juice:first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<h3>1. RED (Xiaohongshu -Little Red Book): The New Super App for Hotel Marketing in China in 2024<\/h3>\n<p>Xiaohongshu (Little Red Book) has evolved from a niche social platform to a powerhouse in influencing Chinese consumer behavior, especially in the travel and hospitality sectors. Known for its blend of lifestyle sharing and e-commerce, Xiaohongshu offers a unique space where users seek and share genuine recommendations and reviews about everything from beauty products to hotel stays. For the hospitality industry, Xiaohongshu serves as an essential marketing tool because of its young, affluent, and predominantly female audience who are keen on luxury travel and authentic experiences.<\/p>\n<p><a href=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-52281\" src=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP-300x169.png\" alt=\"\" width=\"499\" height=\"281\" srcset=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP-300x169.png 300w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP-1024x576.png 1024w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP-768x432.png 768w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP-1536x864.png 1536w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP-600x338.png 600w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2023\/07\/Copy-of-Copy-of-LITTLE-RED-BOOK-APP.png 1920w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/a><\/p>\n<h3>Why RED- Xiaohongshu is Crucial for Hotel Marketing:<\/h3>\n<ol>\n<li>\n<p><strong>Authentic User-Generated Content<\/strong>: Xiaohongshu\u2019s model encourages genuine content from real users. Hotels can leverage this by encouraging guests to share their honest experiences, which can boost credibility and attract more guests.<\/p>\n<\/li>\n<li>\n<p><strong>Targeted Audience<\/strong>: The platform&#8217;s user base is highly targeted, consisting of young, middle-to-high-income consumers who value lifestyle quality and are willing to pay a premium for the best experiences.<\/p>\n<\/li>\n<li>\n<p><strong>Visual and Narrative Richness<\/strong>: Xiaohongshu is highly visual and narrative-driven, making it ideal for storytelling. Hotels can effectively use this feature to showcase their aesthetic elements and unique offerings.<\/p>\n<\/li>\n<li>\n<p><strong>Influencer Collaborations<\/strong>: The platform is ripe with influencers (KOLs), whose endorsements can significantly amplify a hotel\u2019s brand visibility and desirability.<\/p>\n<\/li>\n<li>\n<p><strong>E-commerce Integration<\/strong>: Unlike other social platforms, Xiaohongshu integrates e-commerce capabilities, allowing for direct bookings or purchases, which can streamline the conversion process from browsing to booking.<\/p>\n<\/li>\n<\/ol>\n<h3>Five Tips for Leveraging Xiaohongshu in Hotel Marketing:<\/h3>\n<ol>\n<li>\n<p><strong>Create Visually Appealing Content<\/strong>: Invest in high-quality, attractive photos and videos that highlight the unique aspects of your hotel \u2013 from the elegance of the rooms and the luxury of the spa to the delicacies served in the restaurant. Visual content should be stylish and aspirational, aligning with the aesthetics appreciated by Xiaohongshu\u2019s user base.<\/p>\n<\/li>\n<li>\n<p><strong>Encourage Guest Reviews<\/strong>: Motivate your guests to share their experiences on Xiaohongshu. Offer incentives like future discounts or special amenities in exchange for posting honest reviews. User-generated content not only provides authenticity but also serves as personal recommendations to potential customers.<\/p>\n<\/li>\n<li>\n<p><strong>Collaborate with Influencers<\/strong>: Partner with popular Xiaohongshu influencers who resonate with your brand. These influencers can create themed stays, special behind-the-scenes tours, or detailed reviews about their experiences, influencing their followers&#8217; booking decisions.<\/p>\n<\/li>\n<li>\n<p><strong>Utilize Hashtags and Challenges<\/strong>: Engage with the community by creating hotel-specific hashtags or challenges. For example, invite users to post their best vacation photo taken at your hotel, promoting both engagement and visibility.<\/p>\n<\/li>\n<li>\n<p><strong>Offer Exclusive Deals<\/strong>: Use Xiaohongshu to offer exclusive deals to users, such as special weekend getaway packages or seasonal promotions. This not only drives direct bookings but also enhances user interaction with your hotel\u2019s Xiaohongshu page.<\/p>\n<\/li>\n<\/ol>\n<p>By strategically using Xiaohongshu, hotels can significantly boost their visibility and appeal in the competitive Chinese market, attracting more guests who are looking for an experience that matches the luxurious and authentic narratives shared on the platform.\u00a0<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mt-1 flex gap-3 empty:hidden juice:-ml-3\">\n<div class=\"items-center justify-start rounded-xl p-1 flex\">\n<div class=\"flex items-center\">\n<div class=\"flex\">\u00a0<\/div>\n<div class=\"flex items-center pb-0.5 juice:pb-0\">\n<div class=\"[&amp;_svg]:h-full [&amp;_svg]:w-full icon-md h-4 w-4\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>\u00a0<\/h2>\n<h2><span style=\"color: #000000;\"><strong>2: Partner with famous online Chinese and international travel agencies <\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\"><strong>\u00a0<\/strong><img loading=\"lazy\" decoding=\"async\" width=\"338\" height=\"137\" class=\"size-full wp-image-6401 aligncenter\" src=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/ctrip.png\" alt=\"ctrip\" srcset=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/ctrip.png 338w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/ctrip-300x122.png 300w\" sizes=\"auto, (max-width: 338px) 100vw, 338px\" \/><\/span><\/p>\n<p><span style=\"color: #000000;\">Another way to be present on the Chinese tourism market and to attract Chinese tourists to stay at your hotel is to register to famous Chinese and International travel agencies. The main players in the OTA\u2019s market in China are: Ctrip (with about \u00bc of the market), followed by Tuniu, CY, LVmama and Aoyou.<\/span><\/p>\n<p><span style=\"color: #000000;\">Being on these websites will allow your hotel to not have to deal with how to find an reasonable audience for your website, gaining visibility and the use of payment tool. You may also consider having bilingual staff dedicated to booking management.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"color: #000000;\"><strong>3: Be active on the Main Chinese Social Media<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\"><strong>\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6402 aligncenter\" src=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/wechat-1.png\" alt=\"wechat (1)\" width=\"366\" height=\"366\" srcset=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/wechat-1.png 535w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/wechat-1-150x150.png 150w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/wechat-1-300x300.png 300w\" sizes=\"auto, (max-width: 366px) 100vw, 366px\" \/><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\"><\/span><\/p>\n<ol class=\"wp-block-list\">\n<li><strong>WeChat Marketing<\/strong>: WeChat remains the cornerstone of digital engagement in China, functioning as a mini-internet ecosystem. Hotels can leverage WeChat for everything from bookings to customer service. Custom WeChat mini-programs for bookings, special offers, and interactive customer service can significantly enhance guest engagement and convenience.<\/li>\n \n<li><strong>Xiaohongshu (Little Red Book) Presence<\/strong>: Xiaohongshu is a growing platform combining lifestyle sharing and e-commerce. Hotels can attract Chinese tourists by showcasing their luxury amenities and unique experiences through high-quality images and posts. Partnering with influencers to create authentic content on this platform can also drive bookings and enhance brand visibility.<\/li>\n \n<li><strong>KOL Collaborations<\/strong>: Collaborating with Key Opinion Leaders (KOLs) and influencers can help hotels reach broader audiences. These influencers can create aspirational content that highlights the luxury, comfort, and exclusive services offered by the hotel, appealing directly to the Chinese market\u2019s preferences.<\/li>\n \n<li><strong>Tailored Online Content<\/strong>: Creating content that resonates with Chinese cultural preferences is crucial. This includes having Mandarin versions of websites and using platforms like Youku instead of YouTube for video marketing. Content should highlight elements that appeal specifically to Chinese tourists, such as gourmet experiences, shopping opportunities, and family-friendly activities.<\/li>\n \n<li><strong>Utilizing Douyin for Visual Marketing<\/strong>: Douyin (TikTok) is an excellent platform for visual storytelling. Hotels can use Douyin to create engaging, short video tours of their facilities, special events, and unique local attractions. Live streams of hotel events or behind-the-scenes looks at hotel luxury can also drive engagement and interest among potential travelers.<\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><span style=\"color: #000000;\">Being active on these platforms will ensure that you have direct access to the Chinese audience and will help you to build your Chinese customer base.<\/span><\/p>\n<p><span style=\"color: #000000;\">The main social media platforms in China are very different from those of the West. In fact, since Facebook, YouTube, Twitter, Google and other social media are forbidden in China, you will have to adapt your digital strategy to the Chinese market.<\/span><\/p>\n<p>\u00a0<\/p>\n<h2><span style=\"color: #000000;\"><strong>4: Collaborate with KOL (Key Opinion Leader) : a big plus for Hotels\u00a0<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6400 aligncenter\" src=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/KOL.png\" alt=\"KOL\" width=\"457\" height=\"304\" srcset=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/KOL.png 713w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/KOL-300x200.png 300w\" sizes=\"auto, (max-width: 457px) 100vw, 457px\" \/>\u00a0<\/strong>Finally, build further your e-reputation and create your hotel\u2019s own story by collaborating with KOL known as Key Opinion Leaders.<\/span><\/p>\n<p><a href=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2024\/02\/dubai-Chinese-Red-book.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone  wp-image-53184\" src=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2024\/02\/dubai-Chinese-Red-book-247x300.jpg\" alt=\"\" width=\"445\" height=\"540\" srcset=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2024\/02\/dubai-Chinese-Red-book-247x300.jpg 247w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2024\/02\/dubai-Chinese-Red-book-300x365.jpg 300w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2024\/02\/dubai-Chinese-Red-book.jpg 441w\" sizes=\"auto, (max-width: 445px) 100vw, 445px\" \/><\/a><\/p>\n<p><span style=\"color: #000000;\">They are people who are well regarded by a high number of Chinese people and thus are listened to and respected for their shared opinions. Depending on your hotel\u2019s target market, you may choose a celebrity or online celebrity who shares the same values as your business and enjoys travelling to where you are at. These people, KOL, have thousands, even millions of followers and thus, have a huge influence on their fans. At the beginning of this paragraph, I talked about e-reputation. Do your best to communicate efficiently with your Chinese target market, understand their needs and do your best to have positive comments online. Why is it so important? It is important because Chinese people in general and even more Chinese tourists attach strong importance to their \u201cFace\u201d, a Chinese principle called Mian Zi. The principle of Mian Zi is deeply rooted in Chinese culture it can be defined has \u201chonour\u201d or \u201creputation\u201d even though it\u2019s way more complicated than that. It\u2019s one of the main reasons why Chinese enjoy buying luxury items to show to their relatives and friends back home.<\/span><\/p>\n<h2><span style=\"color: #000000;\"><strong>5 -Your own website in Chinese + Baidu SEO<\/strong><\/span><\/h2>\n<p><span style=\"color: #000000;\"><strong>\u00a0<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"430\" class=\"size-large wp-image-6396 aligncenter\" src=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/accor-chinesewebsite-1024x430.png\" alt=\"accor-chinesewebsite\" srcset=\"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/accor-chinesewebsite-1024x430.png 1024w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/accor-chinesewebsite-300x126.png 300w, https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/accor-chinesewebsite-768x322.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">With more than 860 million Baidu Internet users in China, having a strong presence online is a must. The question is how should you proceed? The first step on your way of being more visible on the Chinese market is to have your own website, but not any kind of website. Your website should be tailored to the Chinese market requirements.<\/span><\/p>\n<p><span style=\"color: #000000;\">Here are some tips to avoid any missteps in your digital marketing journey to attract Chinese visitors:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Have a website with good usability<\/span><\/li>\n<li><span style=\"color: #000000;\">Use Chinese Mandarin<\/span><\/li>\n<li><span style=\"color: #000000;\">Publish high-quality content<\/span><\/li>\n<li><span style=\"color: #000000;\">Make it SEO-friendly (make sure that its respect Baidu\u2019s (first search engine in China) requirements.<\/span><\/li>\n<li><span style=\"color: #000000;\">Diversify your content: high-quality pictures, videos, \u2026<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\">As a conclusion, before drafting your plan to attract Chinese tourists, you have to understand what are their habits and what they do value the most. What are your target market needs? In China, your marketing strategy should strongly focus on the Internet, social media, partnerships with KOL\/Famous Chinese OTA\u2019s and finally making sure that you have a great reputation.<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Read more<\/strong>:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"https:\/\/chinesetouristagency.com\/how-to-attract-a-chinese-tourist\/\">Attracting Chinese tourists is all about digital\u00a0<\/a><\/span><\/li>\n<li><span style=\"color: #000080;\"><a style=\"color: #000080;\" href=\"https:\/\/chinesetouristagency.com\/great-future-for-ota-in-china\/\">Why OTA\u2019s in China have a great futur !<\/a><\/span><\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>In the sprawling digital arena, Chinese customers stand out as high-value targets for global hoteliers, especially in the luxury segment. Known for their penchant for opulence and high standards, Chinese travelers are not just looking for a place to stay; they seek an experience that exudes sophistication, comfort, and cultural reverence. With China\u2019s digital ecosystem&#8230;<\/p>\n","protected":false},"author":10,"featured_media":6399,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[83,82],"tags":[172,116,364,363,115,316],"class_list":["post-6393","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chinese-tourists","category-tourism","tag-attract-chinese-tourists","tag-chinese-tourists-overseas","tag-digital-strategy","tag-hotel-tourism","tag-outbound-chinese-tourism","tag-tourism"],"acf":[],"jetpack_featured_media_url":"https:\/\/chinesetouristagency.com\/wp-content\/uploads\/2016\/05\/hotel.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p67DXD-1F7","_links":{"self":[{"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/posts\/6393","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/comments?post=6393"}],"version-history":[{"count":7,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/posts\/6393\/revisions"}],"predecessor-version":[{"id":53260,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/posts\/6393\/revisions\/53260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/media\/6399"}],"wp:attachment":[{"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/media?parent=6393"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/categories?post=6393"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/chinesetouristagency.com\/wp-json\/wp\/v2\/tags?post=6393"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}